Terms of Service

Effective Date: March 7, 2026 · Last Updated: March 7, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and lockedin ("lockedin," "we," "us," or "our"), governing your access to and use of the lockedin platform, including the website at lockedin.work, any associated applications, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service in any manner, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the Service.

2. Eligibility

The Service is intended for individuals who are at least sixteen (16) years of age. By using the Service, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration and Security

To access most features of the Service, you must create an account by providing accurate and complete information. You may register using an email address and password or through a supported third-party authentication provider (Google, LinkedIn, or GitHub).

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at locked@lockedin.work if you suspect any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

Each individual may maintain only one account. We reserve the right to suspend or terminate accounts that we reasonably believe are duplicates, fraudulent, or in violation of these Terms.

4. Description of the Service

lockedin is a career development platform that provides the following capabilities, subject to the feature set available under your subscription tier:

  • Resume Builder: tools for uploading, parsing, editing, and versioning resume documents, with optional AI-assisted text extraction.
  • Career Insights: AI-generated analyses including industry trends, skill gap assessments, competitive positioning, and personalized recommendations.
  • Mentorship Marketplace: a platform connecting mentors and mentees for scheduled career guidance sessions and direct messaging.
  • Job Application Tracking: tools to log, organize, and monitor the status of job applications and interviews.
  • Workspaces and Goals: collaborative spaces for setting career goals, tracking milestones, and sharing documents with peers.
  • Cloud Storage Integration: optional synchronization of resume files with third-party storage providers at your direction.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

5. Mentorship Marketplace

The mentorship marketplace facilitates connections between users who wish to offer career guidance ("Mentors") and users who seek it ("Mentees"). The following terms apply to all participants:

  • lockedin acts solely as an intermediary platform. We do not employ, endorse, vet, or guarantee the qualifications, credentials, or suitability of any Mentor. The decision to engage with any Mentor is made entirely at your own discretion and risk.
  • Mentorship sessions do not constitute professional advice of any kind, including but not limited to legal, financial, medical, or licensed career counseling advice. Mentors are independent participants offering their personal perspectives and experience.
  • Mentors are not employees, agents, or representatives of lockedin. No joint venture, partnership, employment, or agency relationship is created between lockedin and any Mentor by virtue of their participation in the marketplace.
  • Both Mentors and Mentees agree to conduct themselves professionally and respectfully. We reserve the right to remove any participant from the marketplace for conduct that violates these Terms or that we deem harmful to other users or the platform.
  • Session scheduling, confirmations, and cancellations are managed through the Service. Repeated no-shows or last-minute cancellations without reasonable cause may result in suspension of marketplace privileges.

6. Subscription Plans and Billing

Certain features of the Service are available only through paid subscription plans. The following terms govern paid subscriptions:

  • Subscription fees, plan tiers, and included features are described on the Service's pricing page and may change from time to time. Any fee increase will take effect at the start of your next billing cycle following notice of the change.
  • Payment is processed by Stripe, Inc. By subscribing, you authorize Stripe to charge your designated payment method on a recurring basis for the applicable subscription fee.
  • Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Cancellation takes effect at the end of the current paid period; no pro-rata refunds are provided for partial periods.
  • Free trial periods, if offered, convert automatically to a paid subscription at the published rate unless cancelled before the trial expires.
  • We reserve the right to modify pricing, features, or usage quotas associated with any plan. Material changes will be communicated through the Service or by email with reasonable advance notice.
  • If payment cannot be processed, we may downgrade your account to the free tier, restrict access to paid features, or suspend your account until the billing issue is resolved.

7. User Content

"User Content" means all data, text, documents, images, messages, feedback, and other materials that you upload, submit, post, or transmit through the Service. You retain ownership of your User Content, subject to the license granted below.

You represent and warrant that: (a) you own or have obtained all necessary rights, licenses, and permissions to submit your User Content; (b) your User Content does not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, or any applicable law; and (c) your User Content does not contain any material that is defamatory, obscene, threatening, or otherwise unlawful.

8. License Grant

By submitting User Content to the Service, you grant lockedin a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, process, adapt, modify, display, and transmit your User Content solely for the purposes of operating, improving, and providing the Service. This license includes, without limitation, the right to:

  • Parse, extract, and structure data from uploaded resume documents.
  • Submit your career data and resume content to AI model providers to generate insights, recommendations, and structured output on your behalf.
  • Generate and store vector embeddings derived from your content to power search and relevance features within the Service.
  • Display your profile information and session availability to other users within the mentorship marketplace.
  • Transmit your documents to third-party cloud storage providers that you have connected and authorized.

This license terminates with respect to any specific piece of User Content when you delete it from the Service or when your account is closed, except to the extent that: (a) the content has been shared with other users who have not deleted it; (b) retention is required by law; or (c) anonymized or aggregated derivatives of the content have already been created and can no longer identify you.

9. Intellectual Property

The Service, including its design, source code, visual elements, logos, trademarks, algorithms, data models, documentation, and all other proprietary components, is owned by lockedin and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

The "lockedin" name, logo, and all related marks are trademarks of lockedin. You may not use these marks without our prior written consent. Any unauthorized reproduction, distribution, or modification of the Service or its components is strictly prohibited.

10. Prohibited Conduct

You agree not to:

  • Use the Service for any purpose that is unlawful or prohibited by these Terms.
  • Attempt to gain unauthorized access to any part of the Service, other user accounts, or systems connected to the Service.
  • Use any automated means (bots, scrapers, crawlers) to access, extract, or collect data from the Service without our prior written authorization.
  • Interfere with, disrupt, or impose an unreasonable load on the Service's infrastructure, including through denial-of-service attacks, excessive API requests, or similar conduct.
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
  • Upload content that contains viruses, malware, or other harmful code.
  • Use the mentorship marketplace to solicit, advertise, or conduct business unrelated to career mentorship.
  • Circumvent, disable, or otherwise interfere with any security-related features of the Service, including features that enforce usage quotas or subscription tier restrictions.
  • Reverse-engineer, decompile, or disassemble any part of the Service, except to the extent expressly permitted by applicable law.
  • Harass, abuse, threaten, or intimidate any other user of the Service through messaging, reviews, or any other channel.
  • Submit false, misleading, or fraudulent information, including fabricated resumes, fake reviews, or deceptive profile details.

Violation of this section may result in immediate suspension or permanent termination of your account, at our sole discretion, without prior notice or refund.

11. AI-Generated Content

The Service incorporates artificial intelligence to generate career insights, resume analyses, skill assessments, and other automated outputs. You acknowledge and agree that:

  • AI-generated content is produced by automated systems and may contain errors, inaccuracies, or omissions. You should independently verify any AI-generated output before relying on it for career decisions or any other purpose.
  • AI-generated content does not constitute professional advice of any kind. It is provided for informational and convenience purposes only.
  • We make no representations or warranties regarding the accuracy, completeness, reliability, or fitness for any particular purpose of any AI-generated content.
  • Your career data may be processed by third-party AI model providers under the terms described in our Privacy Policy. You consent to this processing as a condition of using the AI-powered features of the Service.

12. Third-Party Services

The Service integrates with or relies upon various third-party services, including but not limited to authentication providers, payment processors, cloud storage platforms, AI model providers, and error-tracking tools. These third-party services are governed by their own terms of service and privacy policies. We do not control, endorse, or assume responsibility for any third-party service. Your use of any third-party integration through the Service is at your own risk, and any disputes arising from third-party services must be directed to the relevant third-party provider.

13. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in the Privacy Policy.

14. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOCKEDIN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

Without limiting the foregoing, lockedin does not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free.
  • The results obtained from the use of the Service, including AI-generated insights and resume parsing, will be accurate, reliable, or complete.
  • The Service will meet your specific requirements or expectations.
  • Any defects in the Service will be corrected within any particular timeframe.
  • Use of the Service will result in employment, job offers, career advancement, or any other particular outcome.

You acknowledge that career decisions are inherently personal and that no technology platform can guarantee specific professional results. Any reliance on the Service or its outputs is at your sole risk.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOCKEDIN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT LOCKEDIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL LOCKEDIN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO LOCKEDIN IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS (US $50.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless lockedin and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any rights of a third party, including intellectual property rights and privacy rights; or (e) any claim that your User Content caused damage to a third party.

This indemnification obligation shall survive the termination of your account and these Terms.

17. Termination

You may close your account at any time by contacting us at locked@lockedin.work or through the account settings within the Service. Upon account closure, your right to access and use the Service terminates immediately.

We reserve the right to suspend or terminate your account and access to the Service, in whole or in part, at any time and for any reason, including but not limited to: violation of these Terms, suspected fraudulent or harmful activity, extended periods of inactivity, or at our sole discretion for any reason we deem necessary to protect the Service, its users, or our interests. Where practicable, we will provide notice prior to termination, but we are not obligated to do so.

Upon termination, the following provisions survive: Sections 7 (User Content), 8 (License Grant), 9 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 18 (Dispute Resolution), and 19 (Governing Law).

18. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute"), you agree to first attempt to resolve the Dispute informally by contacting us at locked@lockedin.work. We will attempt to resolve the Dispute through good-faith negotiation for a period of at least sixty (60) days.

If the Dispute cannot be resolved through informal negotiation, you and lockedin agree that the Dispute shall be resolved through binding arbitration administered in accordance with the rules of a mutually agreed-upon arbitration body, rather than in court. Arbitration shall be conducted on an individual basis; class actions and class arbitrations are not permitted. Each party shall bear its own costs, and the arbitrator's decision shall be final and binding.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict-of-law provisions. To the extent that arbitration does not apply to a particular Dispute, you consent to the exclusive jurisdiction and venue of the courts located in Nigeria for the resolution of such Dispute.

20. General Provisions

  • Entire Agreement: these Terms, together with the Privacy Policy and any supplemental terms referenced herein, constitute the entire agreement between you and lockedin regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
  • Severability: if any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
  • Waiver: our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any default or breach shall not constitute a waiver of any subsequent default or breach.
  • Assignment: you may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
  • Force Majeure: lockedin shall not be liable for any failure or delay in performing its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, third-party service outages, or other force majeure events.
  • No Third-Party Beneficiaries: these Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
  • Headings: the section headings in these Terms are for convenience only and have no legal or contractual effect.

21. Changes to These Terms

We reserve the right to revise these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. Material changes will be communicated through the Service or by email. Your continued use of the Service after any revised Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and close your account.

22. Contact

For questions or concerns regarding these Terms of Service, please contact us at:

lockedin
Email: locked@lockedin.work